Frequently Asked Questions

You can book a class directly through our website on the Classes page. Select the session you'd like, choose your date and time, and complete the checkout. You'll receive a confirmation email shortly after.

Yes! You can add multiple sessions to your basket before checking out. If you're booking regularly, our class passes offer great value.

You don't need an account — you can check out as a guest. However, creating an account makes it easier to manage bookings and access your history.

We accept all major debit and credit cards. Gift cards purchased through our website can also be used at checkout.

Yes, a confirmation email is sent automatically once your booking is complete. Please check your spam folder if you don't see it within a few minutes.

Absolutely. Just enter the attending parent or carer's details at checkout, or leave a note and we'll make sure the booking is correctly recorded.

Most of our classes run for approximately 90 minutes. The specific duration is shown on each class listing.

We offer classes for babies, toddlers, and children up to approximately 5–6 years old. Each class listing shows the recommended age range.

Yes, each child attending the class requires their own booking. Please contact us if you have a sibling discount query.

Yes, a parent or carer stays and participates with their child. This is part of what makes our classes special! The only class that is a drop off option is our Creators Club or Camps.

Comfortable, casual clothing that you don't mind getting a little messy. We recommend non-slip socks or bare feet for little ones on the play mats.

That's completely fine! Children often need time to get used to the space, new faces and new experiences. You're welcome to explore with your child and let them observe at their own pace.

We offer both! Some classes run on a term basis with a set number of sessions, while others are available as drop-ins. Check each listing for details.

Our standard Sensory Play classes are open to all children. Our Neurodivergent Sensory Play sessions are designed with a calmer, more predictable environment in mind — reduced numbers, gentler sensory input, and a team experienced in supporting neurodivergent children.

We recommend booking at least 4–6 weeks in advance to secure your preferred date. Popular dates (especially Saturdays) can fill up quickly.

Our party packages include a set number of children in the base price, with the option to add more. Check individual package pages for exact numbers.

Yes, you're welcome to bring your own cake and finger food. We have a food policy — please review it on your chosen party package page before booking.

Please let us know in advance if numbers change. Additional children can usually be accommodated at the per-child rate, subject to space.

Weekday parties may be available on request. Please contact us to check availability.

Each party package page lists exactly what's included — typically studio hire, sensory play setup, staff supervision, and basic equipment. Check your chosen package for full details.

No — our team handles all clean-up after your party. You just bring the fun!

Our camps typically run for a full day or half day depending on the programme. Check individual camp listings for start and finish times.

Yes, most camps are drop-off sessions for children who are ready to be without a parent. Some camps for younger children may require a carer to stay — this is noted on the listing.

Generally: a small snack, a water bottle, weather-appropriate clothing, and any comfort items they might need. Specific lists are included in your booking confirmation.

In some cases, yes — check the individual listing for drop-in availability. Please contact us if you're unsure.

Just let us know when dropping off. We'll make sure they're ready and safely collected at the arranged time.

Lunch is not provided at camps — children should bring their own packed lunch. Allergen information will be requested at time of booking.

Camps are multi-session programmes, often across several days. Events are typically single-day or shorter workshops with a specific theme or activity.

Yes, our studio is step-free and accessible for wheelchair and buggy users. Please contact us if you have specific access requirements and we'll do our best to accommodate you.

Yes — our Neurodivergent Sensory Play sessions are designed to be calmer and quieter. We also try to be flexible about accommodating sensory needs at any session. Please get in touch to discuss.

Absolutely. Children are welcome to wear ear defenders or any other sensory aids that help them feel comfortable.

We'll do our very best. Please reach out to us before booking so we can chat through your child's needs and make sure the session is the right fit.

Yes, we have baby changing facilities on site.

Yes — we have a sensory room available in the studio where children (and parents!) can take a breather away from the main activity area.

Yes. Our team has experience supporting neurodivergent children and we're committed to making every child feel welcome. Our dedicated Neurodivergent Sensory Play sessions are specifically designed with this in mind.

Gift cards are valid for 12 months from the date of purchase.

Yes, the balance on a gift card can be used across multiple bookings until the full value has been redeemed.

Gift cards are non-refundable once purchased. If you have an exceptional circumstance, please contact us and we'll review on a case-by-case basis.

Our standard cancellation policy applies. Please give as much notice as possible so we can offer the spot to another family.

Please contact us with as much notice as possible if you need to cancel a class booking. Our full cancellation policy is available in our Terms & Conditions.

Any parties cancelled between time or booking up to two weeks beforehand require 50% payment fee. Any cancellations within two weeks requires full payment. Please see our Terms & Conditions or contact us for full details.

Camp cancellations made well in advance may be eligible for a full or partial refund. Please review our Terms & Conditions for the specific timeframes.

We ask that you do not attend if you or your child are unwell — the safety of all families is our priority. Please contact us as soon as possible and we'll do our best to accommodate a transfer or credit.

In the unlikely event that we need to cancel a session, you will receive a full refund or the option to transfer to another date.

We're based in Clonmel, Co. Tipperary — Burgagery-Lands West, Davis Road, Clonmel, E91 Y312.

Yes, there is free parking available minutes away at Gashouse Bridge, Old Waterford Road. Alternatively, paid street parking is available just outside our facility.

We'd love to welcome you for a look around! Please contact us to arrange a time that works.

Sensory Play Studio is an independent, family-run business based in Clonmel. Please reach out via our contact page if you'd like to learn more about us.

Yes, our staff hold relevant qualifications and are constantly engaging in further courses to upskill.

Yes, Sensory Play Studio holds full public liability insurance.